Learn how companies design and manage the processes that produce and deliver products and services. Cover lean principles, capacity planning, quality management, and supply chain resilience.
Operations Management for Competitive Advantage
This tutorial introduces process analysis, bottleneck identification, inventory management (EOQ), lean and Six Sigma principles, and modern supply chain risk management. We walk through the Toyota Production System and examine recent supply chain disruptions.
? **Required Reading:**
1. Heizer, J., Render, B. & Munson, C. (2020). *Operations Management: Sustainability and Supply Chain Management* (13th ed., Chapters 1, 6, 7). Pearson. ISBN: 978-0135225769
2. Womack, J.P. & Jones, D.T. (2003). *Lean Thinking: Banish Waste and Create Wealth in Your Corporation* (Revised ed., Chapters 1–3). Free Press. ISBN: 978-0743249270
3. Chopra, S. (2019). *Supply Chain Management: Strategy, Planning, and Operation* (7th ed., Chapter 1). Pearson. ISBN: 978-0134731889
? **Supplementary:**
4. Goldratt, E.M. (1984). *The Goal: A Process of Ongoing Improvement*. North River Press. ISBN: 978-0884271956
5. Sheffi, Y. (2015). *The Power of Resilience*. MIT Press. ISBN: 978-0262533638
Process Improvement Proposal
Identify a process in an organisation you are familiar with (your workplace, a local business, or a well-documented public case). Map the current process using a process flow diagram. Identify at least two bottlenecks or sources of waste using lean principles. Write a 1,500-word proposal that: (a) documents the current state, (b) proposes specific improvements with expected impact, (c) addresses implementation risks and a timeline. Include your process flow diagrams as appendices.